Email us
hello@umake.com, for support, feedback, ideas and partnerships. We reply within one to two business days.
Contact
How can we help?
Write to us, or find the answer in Help. We reply to email within one to two business days, Monday to Friday.
Ways to reach us
Pick what suits you.
- Write to hello@umake.com: Email us
Learn uMake
Browse help: Learn uMakeThe app’s own help: a short animated lesson for every tool, with steps for touch, Apple Pencil and a keyboard.
Plans and billing
Manage your plan.
Where you manage a plan depends on where it came from.
Bought in the app
Plans bought in uMake are billed through your Apple Account. To change or cancel one, open Settings on your iPhone or iPad, tap your name, then Subscriptions, at least 24 hours before the current period ends. Apple handles refunds for App Store purchases.
Bought on the web
Plans bought on account.umake.com are managed there: switch plan, update your card, see your invoices or cancel.
On a uMake Team
Your team pays for your seat, so there’s nothing for you to cancel: ask your team’s admin about changes. Owners and admins manage people, seats and billing on account.umake.com.
School licenses
Teachers and school admins manage seats, change the join link and renew their licenses on account.umake.com.
The Education plan
Your plan comes from the link your teacher or school shared, and lasts 12 months. If the link has expired or been used up, ask your teacher for a new one.
Your data
How we handle your data, and how to ask about it, is in our privacy policy. Questions go to hello@umake.com.
Teams, schools and organizations
Buying for a team or school?
Seats, licenses, invoices and purchase orders: tell us what you need, and we’ll help you set it up.